OM
OrderMatrix Pulse

One WhatsApp number,
the whole team.

Respond to customers, run broadcasts, and automate follow-ups — without juggling phones or losing context.

—Shared inbox with assignment & resolution
—Broadcasts to segmented contact lists
—Real-time analytics and team routing

“We cut first-response time from 4 hours to under 8 minutes after switching to Pulse. The team actually enjoys handling WhatsApp now.”

Riya Sharma · Head of CX, Chalti Fashions

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